Frequently Asked Questions (FAQ)

FAQ (Frequently Asked Questions)

Welcome to the HomeShield Official FAQ page. Below you will find answers to common questions. If you need further assistance, please contact us.

📦 ORDER & PAYMENT

How do I place an order? Simply browse our products, add them to your cart, and complete the checkout process with your shipping and payment information. You will receive an order confirmation email immediately.

What payment methods do you accept? We accept Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay, and Shop Pay.

Is it safe to use my credit card? Yes. We use 256-bit SSL encryption and PCI-DSS Level 1 compliant processors.

Can I modify or cancel my order? You may request a cancellation within 24 hours of placement, provided it has not been processed. Once processing begins (typically within 1 to 5 business days), the order cannot be canceled, but you may follow our 30-day return policy.

Do you charge sales tax? Yes, applicable taxes are calculated at checkout based on your shipping address.

🚚 SHIPPING & DELIVERY

What is the shipping cost? Standard Shipping is FREE for all orders in the U.S..

How long does shipping take?

  • Processing Time: 1 to 5 business days.

  • Transit Time: 13 to 20 business days.

  • Total Delivery Time: Approximately 14 to 25 business days.

Do you ship internationally? No. We currently ship only to the United States (all 50 states). We do not ship to P.O. Boxes or APO/FPO addresses.

How can I track my order? You will receive a tracking number via email within 24–48 hours after shipment.

My package is delayed. What should I do? Please monitor your tracking or contact the carrier. Reach out to us at Contact@homeshieldofficial.com if delivery exceeds 25 business days.

↩️ RETURNS & REFUNDS

What is your return policy? We offer a 30-day return window from the date of delivery for unused and uninstalled items in their original packaging.

How do I return an item? Contact us for a Return Merchandise Authorization (RMA) and ship the item to our designated international return center in China.

Who pays for return shipping? The customer is responsible for return shipping costs for non-defective returns. Additionally, a 15% restocking fee applies to these returns.

What if I received a defective item? Contact us within 48 hours with photos or videos. We will arrange a replacement or full refund at no cost to you.

🏠 PRODUCTS & COMPANY

Where are your products made? Our products are manufactured by experienced suppliers in China and shipped directly to ensure efficiency.

What is your fulfillment model? HomeShield Official utilizes a global fulfillment network. This allows us to offer high-quality smart home solutions with free shipping by shipping directly from our international logistics partners.

Who is HomeShield Official? We are operated by SJR E COMMERCE, a U.S.-based company.

  • Business Address: 1209 Mountain Road Pl NE Ste R, Albuquerque, NM 87110, USA.

  • Email: Contact@homeshieldofficial.com.

  • Phone: +1 (505) 441-3487.

Last Updated: January 14, 2026