Privacy Policy

Here is your Privacy Policy translated into English, maintaining the exact 13-point structure you provided. I have updated the "Last Updated" date and the service hours to Mountain Standard Time - Denver to ensure absolute consistency across your store and your Google Merchant Center settings.

Privacy Policy

Effective Date: January 8, 2026.

Last Updated: January 14, 2026.

This Privacy Policy describes how SJR E COMMERCE, operating under the trade name HomeShield Official (“we”, “us”, “our”, or “Company”), collects, uses, shares, and protects your personal information when you visit our website at homeshieldofficial.com (the “Site”) or make a purchase from us.

We are committed to protecting your privacy and providing a transparent explanation of our data practices. This policy applies to information collected through our Site and through customer support communications related to orders.

1. INFORMATION WE COLLECT

  • 1.1 Personal Information You Provide: We collect information you voluntarily provide when you create an account, make a purchase (name, email, phone, addresses), contact support, subscribe to marketing, or leave reviews.

  • 1.2 Automatically Collected Information: We automatically collect device information (IP address, browser), usage data (pages, time, interactions), and approximate location via cookies.

  • 1.3 Third-Party Information: We may receive data from payment providers (transaction confirmation), carriers (delivery status), and analytics tools.

2. HOW WE USE YOUR INFORMATION

We use information for legitimate business purposes:

  • 2.1 Order Processing: Confirming orders, verifying payments, coordinating delivery, and managing returns.

  • 2.2 Customer Service: Responding to inquiries and providing technical support.

  • 2.3 Marketing: Sending promotions and recommendations (you may opt out at any time).

  • 2.4 Site Improvement: Analyzing traffic trends to improve navigation.

  • 2.5 Security and Legal: Complying with legal obligations, preventing fraud, and enforcing our Terms of Service.

3. HOW WE SHARE YOUR INFORMATION

We do not sell your personal information. We share it only with:

  • 3.1 Service Providers: Shopify, payment processors, fulfillment partners, and shipping carriers.

  • 3.2 Business Transfers: In the event of a merger or sale of the company.

  • 3.3 Legal Requirements: When required by law or to protect rights and safety.

4. COOKIES AND TRACKING TECHNOLOGIES

We use cookies to operate the Site and improve performance. For details, please review our Cookie Policy.

5. DATA SECURITY

We use SSL/TLS encryption and secure, PCI-compliant payment processing. While no system is 100% secure, we adopt rigorous protection measures.

6. DATA RETENTION

We retain information as long as necessary for order fulfillment, tax compliance, and dispute resolution.

7. YOUR PRIVACY RIGHTS AND CHOICES

You may have the right to access, correct, or request the deletion or portability of your data.

  • 7.1 Marketing Opt-Out: Via email links or by contacting us directly.

  • 7.2 California Rights: Residents may have additional rights under specific state laws.

8. CHILDREN’S PRIVACY

Our site is not intended for children under 13, and we do not knowingly collect data from this age group.

9. INTERNATIONAL DATA TRANSFERS

We operate primarily in the USA. Because we utilize a global fulfillment model, some partners may process data in other countries (such as international distribution centers).

10. THIRD-PARTY LINKS

We are not responsible for the privacy practices of external websites linked to ours.

11. CHANGES TO THIS PRIVACY POLICY

This policy may be updated periodically. The “Last Updated” date at the top reflects the most recent revision.

12. CONTACT US / PRIVACY REQUESTS

SJR E COMMERCE - HomeShield Official * Address: 1209 Mountain Road Pl NE Ste R, Albuquerque, NM 87110, USA.

  • 📧 Email: Contact@homeshieldofficial.com.

  • 📞 Phone: +1 (505) 441-3487.

  • 🕘 Hours: Mon. to Fri., 9:00 AM to 5:00 PM (Mountain Standard Time - Denver).

  • EIN: 98-1889650.

13. ACKNOWLEDGMENT

By using our Site or making an order, you acknowledge that you have read and understood this Privacy Policy.